Serving and Clearing Beverage
The objective of this procedure is to ensure that all associates have the correct knowledge of serving and Clearing Beverage during the service.
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Procedure of serving and Clearing Beverages
- Beverages are categorized in many sections, and so is the service of beverages.
- Depending on what is being served, the correct serving method will be used at all times.
- All beverages will be carried on a tray, with the correct glass and china (if applicable).
- Glasses can’t be cleared with fingers inside! A tray must be used to clear all beverages.
- Trays are to be carried with the left hand.
- Serve the correct beverage to the correct guest.
- Condiments are prepared and served first.
- Beverages are served within 4 minutes of ordering by adhering to the SOP Standard.
- Before laying beverage on the guest’s table, mention whatever you are serving to the guest, and remember that women are served first.
- Whenever you see an almost empty glass, offer the guest if he/she would like another drink. Don’t sound too pushy or bother the guest by insisting every 5 minutes if he/she would like another one.
- When leaving bottles on the table, make sure the label is facing the guest.
- The logo on the coaster must face the guest.