Hotel Guest Complaints
Hotel Guest Complaints Listen – Empathize – Apologize – Take action – Follow up – that’s all and you are …
Hotel Front Office
Left Luggage Procedure
Left Luggage Procedure The term ‘Left Luggage’ refers to luggage left by a guest who checks out of the hotel …
Front Office Operations
Evaluating Front Office Operations Evaluating the results of front office operations is an important management function. Without thoroughly evaluating the …
Hotel Reservations
Hotel Reservations Hotel Reservations is the process of the booking a room prior to the arrival of a guest. SOURCES …
Upselling for Hotel
Upselling for Hotel Upselling is the process of persuading the guest to opt for a. superior room with a higher …
Bell desk procedure
Bell desk procedure Bell Desk is the first place who meet and greet the guest and help the guest by …
Hotel Front Office
Hotel Front Office Hotel Front office or reception is the first location where guests arrive and come in contact with …
Hotel Front Office Audit
Hotel Front Office Audit Since hotels operate 24 hours a day, seven days a week, the front office must regularly …
Safety and Security Tips for Hotels
Safety and Security of Guests, Employees and Assets The guest, who comes to a particular hotel, comes with an understanding …
Hotels and Hotel Industry
What is Hotel ? DEFINITION OF HOTELS : Hotel is defined by British law as a Place where a bonafide …
