Scanty Baggage Guest
Scanty Baggage Guest The term Scanty Baggage refers to a guest with hand baggage. Such guests are a threat as they may check-out of the hotel without paying their bill. …
Hotel Front Office
Hotel Telephone Skills
Building Hotel Telephone Skills Regardless of whom you talk with over the telephone, it’s essential to learn Hotel Telephone Skills so that you make a positive impression. Answering the telephone …
Potential Demand Tactics
Potential High and Low Demand Tactics – Hotel Front Office REVENUE / YIELD MANAGEMENT High Demand Tactics High Demand Tactics includes.. Close or restrict discounts – Analyze discounts and restrict …
Hotel Transport Service
Transport Service for hotel Providing transport service is an important service of the hotel. This service comes under the control of the concierge. The transport service supervisor or head driver …
Hotel Guest Complaints
Hotel Guest Complaints Listen – Empathize – Apologize – Take action – Follow up – that’s all and you are on your way to get a return guest. – Here …
Left Luggage Procedure
Left Luggage Procedure The term ‘Left Luggage’ refers to luggage left by a guest who checks out of the hotel but wishes to take his luggage later. The left luggage …
Front Office Operations
Evaluating Front Office Operations Evaluating the results of front office operations is an important management function. Without thoroughly evaluating the results of operations, managers will not know whether the front …
Hotel Reservations
Hotel Reservations Hotel Reservations is the process of the booking a room prior to the arrival of a guest. SOURCES OF Hotel RESERVATIONS Free Independent Travelers (FIT) – Individual guests …
Upselling for Hotel
Upselling for Hotel Upselling is the process of persuading the guest to opt for a. superior room with a higher room rate. This is a skill essential for all front …
Bell desk procedure
Bell desk procedure Bell Desk is the first place who meet and greet the guest and help the guest by carrying the luggage’s. Guest Arrival Procedure Step 1: When a …
