Left Luggage Procedure
The term ‘Left Luggage’ refers to luggage left by a guest who checks out of the hotel but wishes to take his luggage later. The left luggage room has racks along the wall where the luggage is deposited. The procedure for handling left luggage is:
- The Bell Captain confirms whether the guest has settled his hotel bill with the front office cashier.
- The Bell Captain inspects the baggage and brings to the notice of the guest a pre-existing damage (if any). He enters the description of the baggage on the Baggage Tag and strings it to the baggage. The sticker has a number with a counter foil with the same number.
- The Bell Captain enters these details in the Left Luggage Register. He mentions any pre-damage comments in the remarks column. He also mentions the expected date of delivery in the register.
- He tears off the counterfoil of the Baggage Tag and hands it over to the guest.
- He instructs a Bell Boy to deposit the baggage in the left luggage room.
Learn more about bell boy and bell desk procedure …here
Return of Baggage
- When the guest comes to collect the luggage, the Bell Captain takes the counterfoil from the guest.
- The Bell Captain then cross-checks it with the Left Luggage Register.
- The Bell Captain assigns a Bell Boy to bring the luggage from the left luggage room to the bell desk for inspection.
- The Bell Boy tallies the guest counterfoil number with the baggage tag on the baggage and also confirms the description of the baggage mentioned. He brings the baggage to the bell desk.
- The Bell Captain inspects the baggage with the guest and reconfirms the numbers on the tags.
- The Bell Captain enters the date of delivery in the Left Luggage Register and obtain the guest’s signature.
| GUEST NAME ___________________________________________________
DATE _____________________ ROOM NO. ___________________________ BAGGAGE CHECK (Guest Copy) No.1234 MANAGEMENT IS NOT RESPONSIBLE FOR GOODS LEFT OVER 30 DAYS |
| BAGGAGE CHECK (Hotel Copy)
No. 1234 · Suitcase · Brief Case · Overcoat · Umbrella · Others _________________________ MANAGEMENT IS NOT RESPONSIBLE FOR GOODS LEFT OVER 30 DAYS. GUEST NAME ___________________________________________________ DATE _____________________ ROOM NO. ___________________________ |
BAGGAGE TAG
| Date | Room No | Guest Name | Bell Captain’s Name | Baggage Tag No | Description of Baggage | Expected Date of Delivery | Actual Date of Delivery | Remarks | Guest Signature |
