Human Resource Management – Hotel HR Planning & Development

Human Resource Management is the process of managing people in organizations in a structured and thorough manner. This covers hiring, staffing, retention of people, pays and perks setting, performance management, etc.

Human Resource Management in hotel Human Resource Management

It is managing people in the form of a collective relationship between management and employees. The HR function in the organizations is concerned with the focus on making the “employment relationship” fulfilling for both the management and employees.

The scope of Human Resource Management is extensive and far-reaching. However, we may classify the same under following heads:

  1. Human Resource Management in Personnel Management: This is direct manpower management that involves manpower planning, hiring (recruitment and selection), training and development, induction and orientation, transfer, promotion, compensation, layoff and retrenchment, employee productivity. The overall objective here is to have individual growth, development and effectiveness which indirectly contribute to organizational development. It also includes performance appraisal, developing new skills, disbursement of wages, incentives, allowances, traveling policies and procedures and other related courses of actions.
  1. Human Resource Management in Employee Welfare: This particular aspect of Human Resource Management deals with working conditions and amenities at workplace. This includes a wide array of responsibilities and services such as safety services, health services, welfare funds, social security and medical services. It also covers appointment of safety officers, making the environment worth working, eliminating workplace hazards, support by top management, job safety, safeguarding machinery, cleanliness, proper ventilation and lighting, sanitation, medical care, sickness benefits, employment injury benefits, personal injury benefits, maternity benefits, unemployment benefits and family benefits. It also relates to supervision, employee counseling, establishing harmonious relationships with employees, education and training. Employee welfare is about determining employees’ real needs and fulfilling them with active participation of both management and employees. In addition to this, it also takes care of canteen facilities, crèches, rest and lunch rooms, housing, transport, medical assistance, education, health and safety, recreation facilities, etc.
  1. Human Resource Management in Industrial Relations: Since it is a highly sensitive area, it needs careful interactions with labor or employee unions, addressing their grievances and settling the disputes effectively in order to maintain peace and harmony in the organization. It is the art and science of understanding the employment (union-management) relations, joint consultation, disciplinary procedures, solving problems with mutual efforts, understanding human behavior and maintaining work relations, collective bargaining and settlement of disputes. The main aim is to safeguarding the interest of employees by securing the highest level of understanding to the extent that does not leave a negative impact on organization. It is about establishing, growing and promoting industrial democracy to safeguard the interests of both employees and management.

Human Resource Management: Objectives

  • To help the organization reach its goals.
  • To ensure effective utilization and maximum development of human resources
  • To ensure respect for human beings
  • To identify and satisfy the needs of individuals
  • To ensure reconciliation of individual goals with those of the organization
  • To achieve and maintain high morale among employees
  • To provide the organization with well-trained and well-motivated employees
  • To increase to the fullest the employee’s job satisfaction
  • To develop and maintain a quality of work life
  • To develop overall personality of each employee
  • To enhance employee’s capabilities to perform the present job
  • To inculcate the sense of team spirit, team work and inter-team collaboration
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