Hotel Reservation & Central Reservation System (CRS)

A hotel reservation system, also known as a central reservation system (CRS) is a computerized reservation system  that stores and distributes information of a hotel, resort, or other lodging facilities.

A central reservation system is a tool to reach the global distribution system as well as internet distribution systems from one single system. A CRS assists hotel managers in managing their online marketing and sales, allowing them to upload their rates and availabilities to be seen by sales channels that are using the CRS. Sales channels may include conventional travel agencies as well as online travel agencies.

Modules in a Central reservation system – CRS include:

• Reservations
• Profiles
• Groups and blocks
• Rate and inventory control
• Administration
• Reporting
• Global distribution interface
• PMS interface

Information commonly stored in a central reservation system – CRS includes

• Room types
• Rate plans architecture
• Room rates and conditions (guarantee, deposit, customized cancellation rules, minimum length of stay, maximum length of stay, closed to arrival, arrival not allowed, departure not allowed…)
• Room inventories
• Generic hotel information (address, phone number, fax number)
• Distribution content (descriptions, amenities, pictures, videos, local attractions…) are stored in the CRS or in a content management system
• Reservation information
• Geocode information
• Nearby IATA cities and airports

HOUDEX: Holiday Inn hotels reservation system are made through this computerized system and main-frame is located at Memphis.

FORTRES: It is a reservation system of Trust House Forte, another chain of hotels.

BEST WESTERN CONSORTIUM: Marketing organization covering over 3000 independent hotels round the world has central computer data base at Arizona.

MARSHA: (Marriott Advanced Reservation System of Hotel Administration) It is a reservation system of Marriott Hotel and is located at Ohama.

OMAHA: Worldwide reservation system centre for all Hyatt hotels located at Nebraska.

Some Online Travel Agents using Hotel Reservation Systems..

• www.makemytrip.com
• www.in.hotels.com/
• www.trivago.in
• www.cleartrip.com/hotels
• www.cleartrip.com/hotels
• www.booking.com
• www.goibibo.com/hotels/
• www.agoda.com