Safety and Security of Guests, Employees and Assets The guest, who comes to a particular hotel, comes with an understanding that he and his belongings both will be safe and secure during his stay at the hotel. At the same …
What is Hotel ? DEFINITION OF HOTELS : Hotel is defined by British law as a Place where a bonafide guest receives food and shelter, provided he is in a position to pay for it and is in a receivable …
Property Management Systems for Hotel Industry Property management systems (PMS) contains assets of computer software package capable of supporting a variety of activities in front office and back office areas. The four most common front office software package are designed …
Hotel Night Audit Process – Hotel Front Office The discovery and collection of accounting error is what the hotel night audit process is about. A hotel night audit ensures the integrity of accounts through cross-referencing. Ledger accounts are compared to …
Front Office Selling Techniques – Hotel Front Office Here in this article we will discuss and understand various selling techniques used in today’s hospitality industry. Up sell (encourage a customer to consider buying a higher-priced product or service than originally …
Front Office Accounting System in Hotel A front office accounting system monitors and charts the transactions of the guests, businesses, agencies and other non guests using the hotel’s services and facilities. A front office accounting system Creates and maintains an …
Special Guest Requests At the time of reservations guests may make special requests to make their stay more comfortable. The guest requests can be from the usual to the bizarre! The reservation agent must be frank if a guest request …
Hotel Promotion Brainstorm Areas When developing a program for hotel promotion to increase front office sales, the front office manager should identify the hotel products and services to be promoted. The major areas for hotel promotion are: Front Office and …
Hotel Yield Management A technique based on supply and demand used to maximize revenues by lowering prices to increase sales during periods of low demand and raising prices during periods of high demand. It is also known as Revenue Management …
Front Office Budget A front office budget is a formal financial statement of a future period. The front office budget planning process for front office is done by the front office manager and mainly includes forecasting rooms revenue and estimating …
