Room Rate & Establishing the room rate in Hotel Front Office A hotel has different types of rooms on the basis of room size, location, view, décor, furnishings, amenities, etc. Therefore the front office generally has more than one room …
Hotel Concierge Hotel Concierge is a section under front office that assists guests by performing different services such as making reservations, booking transportation’s, arranging for local visits, recommending sightseeing spots, and coordinating bell desk service etc. Handling messages Handling of …
Registration and Handling Check Ins in hotel front office. Guest Registration or making booking for hotel rooms are sole responsibility of hotel front office. During room booking front office collect guest information and at the time of check in the …
Hotel Guest Room and various types of Guest Rooms Apart from knowing the reservation terminology a reservation agent must have knowledge of guest room s of the hotel available for sale. Each hotel has a variety of rooms to meet …
Scanty Baggage Guest The term Scanty Baggage refers to a guest with hand baggage. Such guests are a threat as they may check-out of the hotel without paying their bill. Most hotels have a policy of taking an advance as …
Building Hotel Telephone Skills Regardless of whom you talk with over the telephone, it’s essential to learn Hotel Telephone Skills so that you make a positive impression. Answering the telephone is an opportunity for you to portray a professional image …
Potential High and Low Demand Tactics – Hotel Front Office REVENUE / YIELD MANAGEMENT High Demand Tactics High Demand Tactics includes.. Close or restrict discounts – Analyze discounts and restrict them as necessary to maximize the average rate. You may …
Transport Service for hotel Providing transport service is an important service of the hotel. This service comes under the control of the concierge. The transport service supervisor or head driver reports to the concierge. Under the head, there are a …
Hotel Guest Complaints Listen – Empathize – Apologize – Take action – Follow up – that’s all and you are on your way to get a return guest. – Here in this article we are going to discuss all about …
Left Luggage Procedure The term ‘Left Luggage’ refers to luggage left by a guest who checks out of the hotel but wishes to take his luggage later. The left luggage room has racks along the wall where the luggage is …
