Left Luggage Procedure
Left Luggage Procedure The term ‘Left Luggage’ refers to luggage left by a guest who checks out of the hotel but wishes to take his luggage later. The left luggage […]
Hotel Front Office
Front Office Operations
Evaluating Front Office Operations Evaluating the results of front office operations is an important management function. Without thoroughly evaluating the results of operations, managers will not know whether the front
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Hotel Reservations
Hotel Reservations Hotel Reservations is the process of the booking a room prior to the arrival of a guest. SOURCES OF Hotel RESERVATIONS Free Independent Travelers (FIT) – Individual guests
Upselling for Hotel
Upselling for Hotel Upselling is the process of persuading the guest to opt for a. superior room with a higher room rate. This is a skill essential for all front
Bell desk procedure
Bell desk procedure Bell Desk is the first place who meet and greet the guest and help the guest by carrying the luggage’s. Guest Arrival Procedure Step 1: When a
Hotel Front Office
Hotel Front Office Hotel Front office or reception is the first location where guests arrive and come in contact with the hotel employees. Hotel Front office is a place of
Hotel Front Office Audit
Hotel Front Office Audit Since hotels operate 24 hours a day, seven days a week, the front office must regularly review and verify the accuracy and completeness of guest and
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Safety and Security Tips for Hotels
Safety and Security of Guests, Employees and Assets The guest, who comes to a particular hotel, comes with an understanding that he and his belongings both will be safe and
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Hotels and Hotel Industry
What is Hotel ? DEFINITION OF HOTELS : Hotel is defined by British law as a Place where a bonafide guest receives food and shelter, provided he is in a
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Safe Deposit Locker for Hotels
Safe Deposit Locker Safe deposit locker is a facility provided by hotels to the in-house guests to keep their valuables and important documents in safety during their stay at the
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