Evaluating Front Office Operations Evaluating the results of front office operations is an important management function. Without thoroughly evaluating the results of operations, managers will not know whether the front office is attaining planned goals. Successful front office managers evaluate …
Hotel Reservations Hotel Reservations is the process of the booking a room prior to the arrival of a guest. SOURCES OF Hotel RESERVATIONS Free Independent Travelers (FIT) – Individual guests who book their rooms directly with the hotels. Tour Operators …
Upselling for Hotel Upselling is the process of persuading the guest to opt for a. superior room with a higher room rate. This is a skill essential for all front desk staff. It is recognised that front desk personnel are …
Bell desk procedure Bell Desk is the first place who meet and greet the guest and help the guest by carrying the luggage’s. Guest Arrival Procedure Step 1: When a guest arrives, the doorman buzzes the Bell captain’s desk for …
Hotel Front Office Hotel Front office or reception is the first location where guests arrive and come in contact with the hotel employees. Hotel Front office is a place of work which is the replicate of a hotel. The operation …
Hotel Front Office Audit Since hotels operate 24 hours a day, seven days a week, the front office must regularly review and verify the accuracy and completeness of guest and non-guest accounting records. A hotel front office audit is necessary …
